All items ordered with Grow Gorgeous are subject to stock availability. We want you to be able to order and receive the products you love with ease, so we will always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we will get in touch to let you know.
It's easy to place an order with us. Log-in to your account to begin browsing our range.
Once you have found the product you want, you will need to click 'Buy Now'. You can either carry on shopping or click 'View Basket' if you've got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you will need to enter the details manually.
Before you place the final order just check everything is correct. We will then send you an email as soon as the order is on its way.
We are sorry to hear you would like to cancel your order.
If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We will send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as we want to get products to our customers as soon as possible. If this is the case, then please visit our Returns Policy to help you get the order back to us instead.
We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us to tell us more.
Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
If you are seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you have done all that and still the problem is not fixed, then please contact our Customer Service team.
If you want to add new payment details then you will need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite Grow Gorgeous products with ease. You can manage your saved payment cards by clicking into 'Payment Cards' under Account Settings in your account.
Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says 'Got a discount code? Enter it here'.
Add your unique discount code into this box and click 'Add' to apply the discount
If the code does not work then you will need to check that you are not trying to use more than one offer and none of the items are on our exclusions list.
If you have any problems entering the code then you can contact our Customer Service team through your account.
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
If you are having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you. See the 'How to contact us' at the bottom of the website or our contact us page to get in touch with them.
There is milk protein from animal source present in Grow Gorgeous Hair Density Shampoo Intense and Hyaluronic Density Conditioner Intense. All other Grow Gorgeous products in the range are vegan and do not contain any ingredients derived from animals.
The majority of our product range will work effectively on your hair, regardless of your gender. For example, our Cleansing Conditioners, Masques, Hair Density Shampoo, Hyaluronic Conditioner and End Split Ends Serum are great for both genders.
In terms of Hair Growth Serum and the Hair Growth Serum Intense, it must be taken into account that both the hair growth patterns and attributes of the scalp e.g. thickness are different for men and women. So whilst the serums will assist men in increasing the thickness of their hair, it is unlikely to cause more hairs to grow so will not stop concerns such as male pattern baldness.
Most of our Grow Gorgeous products are fragranced with our signature scent. It’s a long lasting fragrance with citrus top notes of orange blossom and a hint of green fruit and vanilla, leading to intense woody, amber and sandalwood notes, layered with delicate florals, warm spice and musk.
The Overnight to Gorgeous hair mask has our special lullaby aroma of mountain woods to help you relax before bed. Back into the Roots is a fresh scent with rosemary, peppermint, spearmint, floral citrus and green herbal notes.
As part of the new product development process all Grow Gorgeous products go through a risk assessment process to ensure products are
safe for their intended use. Whilst there should be no reason why our formulations are not suitable for use during pregnancy, changes in your body including hormone levels can sometimes impact your sensitivity to substances that 99.9% of the times are perfectly OK. If you are at all unsure about any cosmetic and its use during pregnancy we recommend consulting with your doctor or physician.
During the manufacturing process you can rest assured that the fill level is 190ml of product. We have a quality team to ensure you are never under sold and receive the correct amount of product. Some space is required after filling to ensure the product isn’t damaged on its journey to you and to prevent any product from bursting out under pressure.
You can use our products on coloured hair. In fact, our Cleansing Conditioner Colour Protect will nurture your coloured hair and
assists in the prevention of colour fading. The Cleansing Conditioner Brunette Prismatic and Cleansing Conditioner Blonde Prismatic are infused with metal-derived prisms to enhance your hair’s reflective properties to give your hair more shine and optimise your colour, whether natural or dyed.
We haven’t done any testing to confirm if this product would be suitable for use during chemotherapy and other medical treatments. Treatment, such as chemotherapy can affect the skin’s sensitivity and can have lots of other side effects too, so we advise to speak with your Doctor/Physician before you use Grow Gorgeous products.
We understand the importance of sourcing our ingredients safely and ethically. That is why we work with a number of well-respected raw material suppliers to ensure our ingredients are sourced respecting the surrounding environment.
Grow Gorgeous products have a shelf-life of 30 months unopened. The Period After Opening Symbol (PAO) displayed on packaging identifies the useful lifetime of the product after it has been opened. The PAO is always accompanied by the lifespan of the product in months (number of months followed by “M”) – which can appear either on or next to the open jar symbol.
Our products are designed to complement each other. A serum and a masque make a perfect partnership. The Hair Growth Serum is meant for everyday use and works over time, whilst the Back into the Roots Masques offers a quick 10 minutes of scalp stimulation, which you would probably use once or twice a week.
That said, we wouldn’t necessarily recommend using two Cleansing Conditioners together, or both of the Hair Growth Serums together.
Use growth serum daily, morning (it's non greasy!) or night. Apply 20 drops across the scalp & massage into the roots. Work the excess through the lengths of your hair. The serum can be used on dry or towel-dried hair.
Unlike our Cleansing Conditioners, many traditional products can strip your hair of its natural oils. Our Cleansing Conditioners combine foamless cleansing with deep conditioning to revitalise hair & rebalance your scalp in just 1 step, so just to be clear, you do not need to use Shampoo with your Cleansing Conditioner.
Colour variation commonly occurs with many natural products. This is a result of the natural variation of the ingredients from which these products are composed. Due to the high natural content of the Grow Gorgeous Hair Growth Serum Intense, you may also notice a slight variation in colour with this product. Despite this, all serums have the same texture, scent and most importantly efficacy.